The Warranty Policy for Schneider Electric Products
The Warranty Policy a Schneider Electric is a commitment
The Warranty Policy is based on five values:
■ The commitment of all Schneider Electric entities to replace or repair defective products for customers free of charge, without delay and during a specific period of time.
■ The harmonization of our warranty principles, all over the world and for all products.
■ The preservation and reinforcement of Schneider Electric’s image through the high-quality products and services provided.
■ The control of warranty costs.
■ The empowerment and accountability of all involved persons. Contractual warranty, the responsibility of selling Country organizations
■ The contractual warranty covers defects in a particular product.
■ It is valid for 18 months, starting from the date of delivery, or for 24 months, starting from the date of manufacturing.
■ Country organizations cover the costs of corrective measures and the eventual warranty extensions. Technical risk, the responsibility of the Products Department or the Production Unit
■ A technical risk is a defect found in all products from the same series that present a real or potential risk at one or more customer locations.
■ The terms for product repair or replacement are defined according to the type of risk.
The Warranty Policy for RR Kabel & Finolex Products
- We Will Provide Test Certificate for the Product.
- The item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can contact us to ascertain the damage or defect in the product prior to issuing replacement.